1. Introduction

This Acceptable Use Policy ("Policy") applies to your use of the Revender WhatsApp Business SaaS platform operated by One Mass Enterprise (Registration No: 003736126-H) ("Company", "we", "us", "our"). This Policy is incorporated into and forms part of our Terms of Service.

By using our Service, you agree to comply with this Policy and all applicable laws and regulations, including WhatsApp Business API terms and Malaysian telecommunications laws.

Violation of this Policy may result in suspension or termination of your account and legal action where appropriate.

2. WhatsApp Business API Compliance

2.1 Platform Policy Adherence

You must comply with all WhatsApp Business API Terms, Meta's Commerce Policy, and Business Policy. Key requirements include:

• Opt-in Required: Only message customers who have explicitly opted in to receive messages
• Opt-out Respect: Immediately honor all opt-out requests and stop messaging
• Quality Messaging: Send only relevant, timely, and valuable messages to customers
• Template Compliance: Use only approved message templates for promotional content
• Business Verification: Maintain accurate and verified business information

2.2 Message Quality Standards

To maintain a high quality rating with WhatsApp:

• Send personalized, relevant messages to your customers
• Avoid generic mass marketing messages
• Respond promptly to customer inquiries
• Use clear, professional language in all communications
• Respect messaging frequency limits and customer preferences

2.3 Prohibited WhatsApp Activities

The following activities are strictly prohibited:

• Sending unsolicited messages or spam
• Using WhatsApp for cold outreach or lead generation
• Purchasing or using third-party contact lists
• Impersonating other businesses or individuals
• Sharing false or misleading business information
• Using automated scripts to scrape WhatsApp data

3. Prohibited Content and Activities

3.1 Illegal Content

You may not use our Service to transmit content that:

• Violates any applicable laws or regulations
• Promotes illegal activities or substances
• Contains fraudulent or deceptive information
• Infringes on intellectual property rights
• Violates privacy rights or data protection laws
• Contains malware, viruses, or harmful code

3.2 Harmful or Abusive Content

Prohibited content includes:

• Harassment: Messages intended to harass, intimidate, or threaten
• Hate Speech: Content promoting hatred based on race, religion, gender, etc.
• Violence: Content promoting or glorifying violence
• Adult Content: Sexually explicit or pornographic material
• Self-Harm: Content promoting self-harm or suicide
• Exploitation: Content exploiting minors or vulnerable individuals

3.3 Commercial Restrictions

The following commercial activities are prohibited:

• Regulated Products: Tobacco, alcohol, pharmaceuticals, weapons, gambling
• Financial Services: Unlicensed investment advice, pyramid schemes, MLM
• Misleading Claims: False advertising, get-rich-quick schemes
• Counterfeit Goods: Fake or unauthorized products
• Personal Data Trading: Buying, selling, or sharing personal data

4. Platform Usage Guidelines

4.1 Account Security

You are responsible for:

• Maintaining the security of your account credentials
• Using strong, unique passwords
• Enabling two-factor authentication when available
• Monitoring your account for unauthorized access
• Reporting suspected security breaches immediately

4.2 Resource Usage

To ensure fair use of our platform:

• Do not exceed your plan's usage limits without upgrading
• Do not attempt to bypass rate limits or usage restrictions
• Do not use automated scripts to overload our systems
• Do not share accounts or credentials with unauthorized users
• Do not attempt to reverse engineer our platform

4.3 Data Practices

When handling customer data:

• Obtain proper consent before collecting personal data
• Use data only for legitimate business purposes
• Protect customer data with appropriate security measures
• Respect customer privacy and data protection rights
• Delete data when no longer needed or upon request

5. Malaysian Law Compliance

5.1 Personal Data Protection Act (PDPA) 2010

You must comply with PDPA requirements:

• Obtain explicit consent before processing personal data
• Provide data subjects with notice of data processing
• Allow data subjects to access and correct their data
• Implement appropriate security measures
• Report data breaches as required by law

5.2 Communications and Multimedia Act 1998

Compliance requirements include:

• No transmission of offensive content
• Respect for privacy in communications
• Prohibition of spam and unsolicited messages
• Compliance with lawful interception requirements

5.3 Consumer Protection Act 1999

Business messaging must:

• Be truthful and not misleading
• Clearly identify the sender
• Provide accurate product/service information
• Honor advertised prices and terms
• Respect consumer rights and remedies

6. Intellectual Property Respect

6.1 Copyright Compliance

You must:

• Only use content you own or have permission to use
• Respect copyright notices and attribution requirements
• Obtain proper licenses for copyrighted material
• Respond promptly to DMCA takedown notices
• Not distribute pirated or unauthorized content

6.2 Trademark Protection

Restrictions include:

• Do not use others' trademarks without permission
• Do not impersonate or confuse customers about brand affiliation
• Respect trademark usage guidelines
• Use proper trademark attributions when required

7. Enforcement and Consequences

7.1 Monitoring and Investigation

We reserve the right to:

• Monitor platform usage for policy compliance
• Investigate reported violations
• Request additional information or documentation
• Collaborate with law enforcement when required
• Preserve data for legal proceedings

7.2 Enforcement Actions

Depending on the severity and nature of violations, we may:

• Warning: Issue a formal warning for minor violations
• Content Removal: Remove violating content or templates
• Feature Restriction: Limit access to specific platform features
• Account Suspension: Temporarily suspend account access
• Account Termination: Permanently terminate account for serious violations
• Legal Action: Pursue legal remedies for severe violations

7.3 Appeal Process

If you believe an enforcement action was taken in error:

• Contact our support team within 30 days
• Provide detailed explanation and supporting evidence
• Allow up to 14 business days for review
• Accept our final decision on the matter

8. Reporting Violations

If you become aware of any violation of this Policy, please report it immediately to onerevender@gmail.com. Include as much detail as possible, including evidence of the violation.

One Mass Enterprise will investigate all reported violations and take appropriate action as necessary.

9. Policy Updates

One Mass Enterprise reserves the right to modify this Acceptable Use Policy at any time. We will notify users of significant changes via email or platform notification.

Continued use of the Service after policy changes constitutes acceptance of the updated Policy.