1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer", "you") and ONE MASS ENTERPRISE (Registration No: 003736126-H), a company incorporated under the laws of Malaysia ("Company", "we", "us", "our"), operating the Revender platform ("Service").

By accessing or using the Revender platform ("Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Service.

These Terms are governed by Malaysian law and subject to the jurisdiction of Malaysian courts.

2. Description of Service

Revender provides a Software-as-a-Service (SaaS) platform that enables businesses to:

• Connect and manage WhatsApp Business API accounts
• Send automated WhatsApp messages to customers
• Manage customer contact databases
• Create and manage marketing campaigns
• Track messaging analytics and performance
• Process payments for subscription services

Our Service integrates with third-party platforms including Meta's WhatsApp Business API, Stripe payment processing, and other business tools to provide a comprehensive customer communication solution.

3. Account Registration and Eligibility

3.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into this agreement
• Operate a legitimate business
• Comply with applicable laws and regulations
• Have a valid WhatsApp Business account or be eligible to create one

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.3 Business Verification

We may require business verification documents to comply with regulatory requirements and to prevent fraudulent use of our platform. Failure to provide requested verification may result in account suspension.

4. Subscription Plans and Billing

4.1 Subscription Plans

We offer multiple subscription plans with different features and usage limits. Current plans include:

• Free Plan: Limited features with platform watermarks
• Starter Plan: RM 39/month with basic features and usage limits
• Pro Plan: RM 109/month with advanced features
• Enterprise Plan: RM 399+/month with unlimited features

4.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis. Payments are processed in Malaysian Ringgit (MYR) through our payment processor, Stripe. You authorize us to charge your designated payment method.

4.3 Usage-Based Charges

Some plans include usage-based pricing for conversations exceeding plan limits. Additional conversation credits may be purchased at rates specified in your plan. You will be notified before approaching usage limits.

4.4 Taxes

Prices are exclusive of applicable taxes, including Malaysian Sales and Service Tax (SST). You are responsible for paying all applicable taxes related to your use of the Service.

5. Acceptable Use Policy

5.1 Prohibited Activities

You agree not to use our Service to:

• Send spam, unsolicited messages, or violate anti-spam laws
• Engage in harassment, abuse, or harmful communication
• Send illegal, fraudulent, or misleading content
• Violate WhatsApp's Terms of Service or Business API policies
• Infringe on intellectual property rights
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal gambling, adult content, or illegal activities
• Manipulate or abuse our billing or credit systems

5.2 WhatsApp Compliance

You must comply with Meta's WhatsApp Business API Terms, Commerce Policy, and Business Policy. This includes obtaining proper consent before messaging customers and respecting opt-out requests.

5.3 Malaysian Law Compliance

You must comply with all applicable Malaysian laws including the Personal Data Protection Act 2010 (PDPA), Communications and Multimedia Act 1998, and Consumer Protection Act 1999.

6. Data and Privacy

6.1 Customer Data

You retain ownership of all customer data you upload to our platform. You grant us a limited license to process this data solely to provide our Service. We implement appropriate security measures to protect your data.

6.2 Data Processing

Our collection and processing of personal data is governed by our Privacy Policy and complies with Malaysian Personal Data Protection Act 2010 (PDPA). By using our Service, you consent to such processing.

6.3 Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete your data according to our data retention policies, except where retention is required by law.

7. Intellectual Property

7.1 Our Rights

The Revender platform, including all software, designs, text, graphics, and other content, is owned by us and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use our Service.

7.2 Your Content

You retain rights to content you create using our platform. However, you grant us permission to use, display, and process your content as necessary to provide our Service.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability, with advance notice when possible.

8.2 Support

Support levels vary by subscription plan. We provide email support for all plans, with phone support available for higher-tier plans. Response times vary based on your plan and issue severity.

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of your current billing period, and you will retain access until then.

9.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees
• Engage in fraudulent or illegal activities
• Pose a security or legal risk to our platform or users

9.3 Effect of Termination

Upon termination, your access to the Service will cease, and we will delete your account data according to our retention policies. You remain liable for any outstanding fees.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Third-Party Services

Our Service integrates with third-party platforms (WhatsApp, Stripe, etc.). We are not responsible for the availability, functionality, or policies of these third-party services.

10.3 Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability to you for any claims arising from these Terms or your use of our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Revender, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our Service, violation of these Terms, or infringement of any rights of another party.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia. You consent to personal jurisdiction in Malaysian courts.

12.3 Alternative Dispute Resolution

Before pursuing legal action, we encourage resolution through good faith negotiation. Disputes may also be resolved through arbitration under the Arbitration Act 2005 (Malaysia).

13. Changes to Terms

We may modify these Terms at any time by posting updated Terms on our website. We will notify you of material changes via email or through our Service. Continued use of our Service after such notice constitutes acceptance of the modified Terms.

If you do not agree to modified Terms, you may terminate your account before the changes become effective.

14. Contact Information

For questions about these Terms, please contact us:

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Revender.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

15.3 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.